Refund Policy

Digital Products (E-Books, Guides, Templates)

• Refund Window: 30 days from purchase
• Condition: Full refund, no questions asked
• Process: Email support@huginhelm.com with order # + reason
• Timeline: Processed within 24 hours
• Refund Method: Original payment method (1-3 business days)
• Note: Refund available regardless of download/usage

Music Catalog

• Refund Window: Non-refundable (instant digital delivery)
• Exception: Technical issue (corrupt file, broken link, etc.) = replacement or refund
• Process: Contact support within 7 days of purchase
• Note: Music is usable immediately after purchase. No refunds for usage decisions.

Niche Websites

• Refund Window: 14 days after site launch OR 30 days after purchase
• Condition: Site not performing expectations. Partial refund for project cost only.
• Note: You keep the website.
• Process: Email support with specific performance concerns

Micro-SaaS Subscriptions

• Refund Window: 14 days (free trial included, paid month eligible)
• Condition: Unsatisfied with app. Full month refund available.
• Process: Cancel via dashboard or email support
• Note: No refund if used extensively. Intended for trial period.

Content Packages (One-Time)

• Refund Window: 30 days from purchase
• Condition: Work not meeting brief OR unsatisfied with quality
• Process: Request revision first (1 free round). If still unsatisfied, request refund.
• Note: Refund after revisions attempted in good faith

Content Subscriptions (Monthly)

• Refund Window: Current month only (up to 30 days)
• Condition: Cancel anytime. Pro-rata refund if canceling mid-month
• Process: Cancel via account dashboard or email support
• Note: No refunds for past months

SEO Packages

• Refund Window: 30-day trial period (Audit package = no refund)
• Condition: Unsatisfied with approach or strategy
• Process: Request strategy call with team lead. If still unsatisfied, request refund.
• Note: Refund for first month only. Ongoing months non-refundable.

How to Request a Refund

1. Email support: Send to support@huginhelm.com with:
   • Order number
   • Reason for refund
   • Any relevant context
2. Support acknowledges: Within 1 hour (template response)
3. Support investigates: Check purchase details, usage, etc.
4. Support makes decision: AUTO-REFUND or REQUEST REVISIONS
5. Refund processed: Via Gumroad/Stripe (1-3 business days)
6. Confirmation received: Email receipt + refund confirmation

NO-REFUND SCENARIOS

• ❌ Customer used digital product extensively (>50% consumption)
• ❌ Customer downloaded music + used in public content
• ❌ Website launched + customer made modifications
• ❌ SaaS data exported + integrations set up
• ❌ Refund requested outside refund window
• ❌ Customer misrepresented usage in refund request
• Exception: If genuine technical issue = always refund regardless