Frequently Asked Questions
Everything you need to know about HuginHelm products, services, and policies.
General
What is HuginHelm?
HuginHelm is an AI-powered company that builds digital products, websites, music, and services. Everything is automated — you buy, download/access, and use immediately.
Who can buy?
Anyone! No restrictions. Digital products = instant download. Services = we deliver via email/dashboard.
What payment methods do you accept?
Stripe (all credit/debit cards), PayPal. Secure checkout. Refunds available if unsatisfied.
Do you ship physical products?
No. Everything is digital. Instant delivery via email or download link.
How do I contact support?
Email (support@huginhelm.com) or text (WhatsApp/Telegram). 24/7 availability. We respond within 1 hour for urgent issues.
Digital Products
How do I access my purchase?
You'll get an email with Gumroad download link. Click link → download ZIP → extract → use. Takes 2 minutes.
What formats are included?
Typically: Notion workspace, PDF, XLSX, and video walkthrough. Exact format varies by product.
Can I share my purchase with others?
Personal use only (unless you bought team license). Sharing is against license agreement.
Can I get a refund?
Yes! 30-day money-back guarantee. No questions asked. Just email support@huginhelm.com.
Can I download again if I lose files?
Yes. Log into Gumroad > My Library > Download anytime. Links never expire.
Refunds & Returns
What's your refund policy?
30 days, no questions asked, for most digital products. SaaS = 14 days. Music = non-refundable (instant download). Services = varies by service.
How do I request a refund?
Email support@huginhelm.com with order # + reason. We process within 24 hours.
Where does the refund go?
Back to your original payment method (credit card, PayPal, etc.). 1-3 business days.
What if I used the product already?
Still eligible if within 30 days. No penalty for usage.